Return & Refund Policy

Return & Refund Policy – Nikishinluxe

Effective Date: October 4, 2025

At Nikishinluxe, we are committed to ensuring your satisfaction with every purchase. This Return & Refund Policy explains our procedures, eligibility, and steps for returning or exchanging products.

1. Returns Eligibility

You may return eligible items within 30 days of delivery if they meet the following conditions:

  • The item is unused, unworn, and in its original packaging.

  • The item includes all original tags, labels, and accessories.

  • Proof of purchase (order number or receipt) is provided.

Non-Returnable Items:

  • Gift cards

  • Personalized or custom-made products

  • Sale or clearance items marked as “Final Sale”

2. Damaged or Defective Items

If you receive a damaged, defective, or incorrect product, please contact us within 7 days of delivery. Include:

  • A clear description of the issue

  • Photos of the product and packaging

We will provide a full replacement or refund at no additional cost.

3. How to Initiate a Return

To start a return:

  1. Contact us at infonikishinluxe@gmail.com with your order number and reason for return.

  2. Our support team will provide a return authorization number (RMA) and instructions.

  3. Pack the item securely in its original packaging and include all accessories.

  4. Ship the item to the address provided by our support team.

Important: Returns sent without an RMA may not be accepted.

4. Refunds

Once we receive and inspect your return:

  • Approved returns will be refunded to the original payment method.

  • Refund processing typically takes 5–7 business days after we receive the item.

  • Shipping charges are non-refundable, except for damaged or defective items.

5. Exchanges

We currently offer exchanges only for size or color issues (subject to availability).

To request an exchange:

  1. Contact our support team at infonikishinluxe@gmail.com.

  2. Follow the return process above.

  3. Once the returned item is approved, we will ship the replacement item promptly.

6. Shipping for Returns

  • Customers are responsible for return shipping costs, unless the item is damaged, defective, or incorrect.

  • We recommend using a trackable shipping service to ensure the package is delivered.

  • Nikishinluxe is not responsible for lost or damaged packages during return shipping.

7. Cancellation Policy

Orders can be canceled within 24 hours of placement. After that, orders may already be in processing or shipment, and returns will follow the standard return process.

8. Contact Us

For any questions or assistance regarding returns, refunds, or exchanges, contact us at:

Nikishinluxe
Email: infonikishinluxe@gmail.com
Phone: +1 (609) 626-1991
Address: 437 N Raleigh Ave, Atlantic City, New Jersey 08401, United States