Return & Refund Policy

Return & Refund Policy

Effective Date: January 1, 2025

At Nikishinluxe, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not satisfied, we offer a simple and hassle-free return and refund process.

1. Return Eligibility

To be eligible for a return:

  • The item must be unused and in original condition, including all tags and packaging.
  • The return request must be made within 30 days from the date you receive your order.

2. How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact Us: Reach out to us at nikishinluxe@gmail.com or call 609-626-1991 to notify us of your return request.
  2. Return Authorization: We will provide you with a return authorization and instructions, including a free return shipping label.
  3. Pack the Item: Carefully package the item(s) in their original condition, ensuring all tags and packaging are included.
  4. Ship the Return: Use the provided return shipping label to send the product back to us. The return shipping cost will be covered by us.

3. Refunds

Once we receive the returned item(s), we will inspect them to ensure they meet our return policy criteria.

  • Refund Method: Refunds will be issued to the original payment method used at the time of purchase.
  • Processing Time: Please allow up to 7 business days for your refund to be processed once we receive the returned items.
  • Notification: You will be notified via email once your return has been processed and your refund has been issued.

4. Non-Returnable Items

Certain items are not eligible for return or refund, including:

  • Personal care products (e.g., skincare, cosmetics, etc.)
  • Gift cards or digital items
  • Sale or clearance items (if specified)

Please review product descriptions to verify whether an item is non-returnable before making a purchase.

5. Exchanges

At this time, we do not offer direct exchanges. If you wish to exchange an item for a different size or color, please return the item for a refund and place a new order for the desired product.

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at nikishinluxe@gmail.com or call 609-626-1991. We will work with you to resolve the issue promptly, either by issuing a refund or sending a replacement item at no additional cost.

7. Late or Missing Refunds

If you haven’t received your refund after the specified time frame:

  1. Check with your bank or credit card provider as processing times can vary.
  2. If you’ve done this and still have not received your refund, please contact us at nikishinluxe@gmail.com for further assistance.

8. Customer Service

For any questions or concerns regarding returns and refunds, please contact us:

  • Email: nikishinluxe@gmail.com
  • Phone: 609-626-1991
  • Address: 437 N Raleigh Ave, Atlantic City, New Jersey 08401, United States